Last updated: June 2, 2026

These Terms of Service ("Terms") govern your use of hycliffewebdesign.com (the "Site") and any web design, development, hosting, or related services provided by Hycliffe Web Design ("Hycliffe," "we," "us"). By using the Site or becoming a client, you agree to these Terms.

If you sign a separate written agreement with us, that agreement controls where it conflicts with these Terms. Questions: hycliffewebdesign@gmail.com.

1. About our services

Hycliffe provides custom website design, development, hosting, maintenance, and support for local businesses. Standard plans include up to 5 pages, mobile-friendly development, basic SEO setup, contact forms, hosting, maintenance, and ongoing updates. Specific scope, pricing, and add-ons are confirmed before work begins.

Pricing is published on the Site and is subject to change. The price and plan you agree to at signup controls your billing. Domain registration, if needed, is billed separately. Extra pages, blogs, logo design, and custom work are quoted before we start.

2. Using this website

You may use the Site for lawful purposes only. You may not attempt to disrupt the Site, scrape it in a way that impairs performance, probe our systems without permission, or use the contact form to send spam or unlawful content.

Content on the Site (text, graphics, logos, layout) is owned by Hycliffe or our licensors. You may not copy, reproduce, or republish Site content for commercial use without our written permission.

3. Becoming a client

To start a project, we typically schedule a discovery call, confirm scope and pricing, and collect information through a survey or follow-up emails. A client relationship begins when you accept a quote or proposal and we begin work, or when you make your first payment for services, whichever comes first.

You agree to provide accurate information, respond to design and content requests in a reasonable time, and supply or approve content needed to build your site. Delays on your end may delay launch. We are not responsible for missed timelines caused by late feedback, missing assets, or third-party tools outside our control.

4. Payment

The Site does not process payments directly. We send payment links through a third-party processor such as Stripe. By paying through that link, you also agree to the processor's terms.

Subscription fees are billed in advance on a monthly or annual cycle depending on your plan. You authorize us to charge the payment method on file for recurring fees until you cancel according to these Terms.

If a payment fails, we will make a good-faith effort to notify you and give you an opportunity to bring your account current. This notice is a courtesy and not a condition that must be satisfied before we may act. We reserve the right to suspend hosting, take your site offline, pause updates and support, and pursue any unpaid amounts through available legal means, including referral to a collections agency, regardless of whether prior notice was received or acknowledged. You remain responsible for all unpaid amounts, including any reasonable costs we incur in collecting them.

Fees do not include taxes unless stated. You are responsible for applicable taxes.

5. Term, renewal, and cancellation

Monthly plan: billed month to month. You may cancel after the first 6 months of service. Before that 6-month period ends, the monthly plan remains active and billing continues unless we agree otherwise in writing.

Annual plan: billed once per year for a 12-month term. The plan renews for another 12-month term unless you cancel before the renewal date. We will send reasonable notice before renewal when required.

To cancel, email hycliffewebdesign@gmail.com from the email on your account. Cancellation takes effect at the end of the current paid billing period unless we agree to an earlier date in writing.

We may suspend or terminate service if you breach these Terms, fail to pay, misuse the Site or your hosted website, or engage in abusive behavior toward our team.

6. Refunds

Subscription fees are non-refundable once billed, including partial months or unused time on an annual plan, except where required by law or explicitly stated in a written agreement.

One-time fees for add-ons or custom work are non-refundable once work has started, unless we agree otherwise in writing.

If you believe you were billed in error, contact us within 14 days of the charge and we will review it.

7. What is included in ongoing service

Active subscriptions include hosting, maintenance, security updates to the extent we manage the stack, and content or design updates you request through our normal support channels. We aim to respond to support requests within 24 to 48 business hours.

"Unlimited updates" means reasonable content and design changes within the existing site structure. It does not include full redesigns, new major features, unlimited new pages, or work outside the agreed scope. We may treat excessive or abusive request volume as outside the plan and quote it separately.

We do not guarantee specific search rankings, traffic levels, leads, or revenue. We build sites using sensible SEO practices, but results depend on your market, competition, and factors outside our control.

8. Intellectual property and site ownership

Your content

You retain ownership of content you provide, including your business name, logo, photos, and copy, to the extent you already own those materials. If your subscription ends for any reason, we will make your original content, such as your logo, photos, text, and other materials you provided, available to you upon request at no charge.

Our code and frameworks

We retain ownership of all pre-existing and custom code, frameworks, templates, and technical implementations we use to build your site. The custom website we build for you is licensed to you for use in your business while your subscription is active and paid. That license ends when your subscription ends.

What happens when your subscription ends

When your subscription ends, your site will be taken offline. We own the underlying code and are under no obligation to transfer it. If you would like to retain your website files and continue hosting it elsewhere, you may request to purchase the site outright. We will negotiate that buyout in good faith, and any such transfer is subject to a separate written agreement. Until such an agreement is signed and payment is received, no transfer of site files will occur.

Portfolio

We may showcase completed work in our portfolio unless you tell us in writing not to.

Your representations

You represent and warrant that all content, images, logos, trademarks, copy, and other materials you provide to us are either owned by you or that you have full legal right to use and publish them, that none of that material infringes any third-party copyright, trademark, trade secret, right of publicity, or other intellectual property or proprietary right, and that none of that material is plagiarized from any source. You further represent that providing this material to us and our use of it to build your website will not violate any applicable law or third-party agreement.

We do not independently verify the ownership or originality of content you provide. If any claim arises from material you submitted, including claims of copyright infringement, trademark infringement, or plagiarism, you agree to defend, indemnify, and hold harmless Hycliffe, its owner, employees, and contractors from any resulting claims, damages, losses, and expenses, including reasonable legal fees. This obligation survives the termination of your subscription.

9. Domains and third-party accounts

If we register or manage a domain on your behalf, you agree to pay applicable domain fees. Domain ownership and transfer rules follow the registrar's policies. If you leave our service, we will work with you in good faith to transfer domains and accounts registered in your name, provided your account is current.

Some features rely on third parties (hosting providers, form tools, payment processors, email services). We are not responsible for outages or policy changes by those providers.

10. Privacy

Our collection and use of personal information is described in our Privacy Policy, which is part of these Terms.

11. Disclaimers

The Site is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components. We do not warrant that your website will meet every business goal you have.

12. Limitation of liability

To the fullest extent permitted by law, Hycliffe and its owner will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising from your use of the Site or our services, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising out of or relating to these Terms or our services will not exceed the greater of (a) the total amount you paid us in the 12 months before the event giving rise to the claim, or (b) $500.

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless Hycliffe from claims, damages, losses, and expenses (including reasonable legal fees) arising from content you provide, your use of your website, your breach of these Terms, or your violation of any law or third-party right.

14. Dispute resolution

If a dispute arises out of or relates to these Terms or our services, the party raising the dispute must first notify the other in writing and give the other party 30 days to respond and attempt to resolve the matter informally. Either party may initiate this process by emailing hycliffewebdesign@gmail.com with a description of the dispute and the relief sought.

If the dispute is not resolved within 30 days of that notice, either party may pursue their legal remedies as described in Section 15.

15. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute that is not resolved through the informal process in Section 14 will be brought in the state or federal courts located in California, and you consent to that jurisdiction, unless applicable law requires otherwise.

16. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the "Last updated" date at the top of this page. Material changes to terms affecting active clients will be communicated by email or other reasonable notice when practicable. Continued use of the Site or continued service after changes take effect means you accept the updated Terms.

17. General

If any part of these Terms is held invalid, the rest remains in effect. Our failure to enforce a provision is not a waiver of that provision. You may not assign your rights under these Terms without our written consent. We may assign these Terms in connection with a business transfer.

These Terms, together with our Privacy Policy and any signed proposal or agreement between us, are the entire agreement regarding the Site and our standard services.

18. Contact

Hycliffe Web Design
United States
Email: hycliffewebdesign@gmail.com
Contact page: hycliffewebdesign.com/contact/